Frequently Asked Questions
Answers to Common Questions About Our Trails, Programs, and Organization
Hiking | Volunteering | Shopping
Hiking FAQs
I have a question about getting started hiking.
Visit our Trail Head for tips on hiking in our region. For hike recommendations, check out our Top Trails page. If you prefer group hikes, explore outings offered by our member clubs.
What should I bring on a hike?
Pack a physical or digital map, wear weather-appropriate clothing and sturdy shoes, and bring water, snacks, and a bag for trash. A first-aid kit and a knife or multi-tool are also essential. Use a boot brush to clean your gear before and after your hike to prevent the spread of invasive species. More hike preparation tips can be found on our Hiking Essentials page.
Where can I find trail alerts or conditions?
Visit our Trail Alerts page for information on closures and conditions. Updates are also shared on our Facebook, Instagram, and Twitter.
Where can I find trail alerts or conditions?
Visit our Trail Alerts page for information on closures and conditions. Updates are also shared on our Facebook, Instagram, and Twitter.
I have a question about getting started hiking.
Visit our Trail Resources page for tips on hiking in our region. For hike recommendations, check out our Top Trails page. If you prefer group hikes, explore outings offered by our member clubs.
Where can I find information on long-distance trails?
Explore details on trails like the Long Path and Appalachian Trail on our Top Trails page.
Volunteering FAQs
What are the duties of the Ombudsman?
Organizational ombuds work with individuals and groups in an organization to (1) provide a safe space to talk about an issue or concern, (2) explore options to help resolve conflicts, and (3) bring systemic concerns to the attention of the organization for resolution. Contact the Conference Ombudsman at [email protected].
Where can I find volunteer forms?
Log in to access all volunteer resources on My Dashboard from the main menu.
Can my friends and I volunteer together?
Yes! Join us as an individual or a group. Our projects are great for friends or corporate outings. Contact [email protected] for more details.
What is the minimum age to volunteer?
There’s no minimum age, but opportunities may vary for younger children. Volunteers under 18 require a signed parental permission slip and must follow our two-adult rule for safety.
Can I volunteer for just one day?
Absolutely! Check our Events page or the Volunteer with Us page to find a suitable project.
Do I need to get dirty to volunteer?
Nope! We have opportunities at our headquarters or from home. Fill out our Volunteer Interest Form to learn more.
Do I need my own tools?
We provide the necessary tools for most projects. If you adopt a trail, you’ll need to purchase a few small hand tools.
What does being a trail maintainer involve?
Trail maintainers adopt a section of the trail to keep it clear and accessible by removing debris, checking blazes, and more.
Do I need to be a member to volunteer?
Membership is not required, but it helps support our mission. Learn more on our Become a Member page.
Do you offer training?
Yes! We provide formal workshops and “on-the-job” training through our award-winning Trail University courses.
Are there projects suitable for Scout groups?
Yes! We often collaborate with Scout groups. Start by contacting [email protected].
Shopping FAQs
Do you offer free maps?
Yes, some free maps are available for download or through the Avenza Maps app.
Do you have a physical store?
Yes, visit us at 600 Ramapo Valley Road, Mahwah, NJ, Monday through Friday, 9:30 a.m. to 4:30 p.m.
Can I place an order by phone?
Yes, call 201.512.9348 during business hours.
Are app maps discounted for members?
No, member discounts are not available on digital maps.
Are e-books discounted for members?
Yes, e-books have the same member discounts as print books. Learn more in our Shop Policies.
Are e-books discounted for members?
Yes, e-books have the same member discounts as print books.
What is your return policy?
Returns are accepted if they meet our guidelines. See our Refund Policy for details.
What are my shipping options?
We offer three shipping options through USPS. See our Shipping Policies for details.
Are your maps sold in other stores?
Yes! Check with our retail partners for availability.
Join
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Volunteer
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Donate
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